ORDERS / TERMS OF SALE [strictly adults 18yrs +]

Keeping our costs and your prices low:  We operate a simple and personalised customer policy, avoiding the extra costs and security risks of a full e-commerce site and debit/credit cards. Many of our clients are understandably nervous about handing over personal financial information such as full credit card details.  They also benefit from the 5% savings we make, which are passed on in the form of lower wine prices. 

Prices / Minimum Purchase: All prices are per bottle, minimum purchase one case (12 bots; may be mixed). Prices are shown (a) including; and (b) excluding VAT. Delivery charges (if applicable) are extra.  Most of our wines can be bought by the bottle, i.e. mixed cases, but there are some wines (chiefly fine Bordeaux and similar) where it is not commercially viable to split a case, or a minimum of 3 bottles is needed to make the sale viable.

Delivery: Shipment is made as soon as we have received payment, but local clients have an option to pay on delivery.  Local deliveries (within 10 miles of Solihull or Henley-in-Arden) are normally FREE and within 3 working days. Nationwide deliveries are typically within 3-7 working days and subject to modest delivery charges. We deploy at least 3 carrier options, so that we can find the most cost-effective, secure and convenient service for you. We can normally agree a convenient delivery date with you, and add special delivery instructions. But please note that we are dependent on the goodwill of 3rd party carriers in following our instructions. 

Returns/Exchanges: If you find a wine disappoints, then please let us know. For private buyers, further un-opened bottles can be returned within 28 days of delivery and we will exchange or refund. If a wine is spoiled, then please contact us at once, and retain the bottle and its contents for examination. Our wines are stored in good cellar conditions, and they typically have high quality corks or screw cap closures. Spoiled wines are therefore rare but can occasionally happen, and we will gladly replace.

Stocks & Prices Quoted: We do our best to keep information up-to-date and reliable but on some occasions we may have to order fresh stock for your supply, or suggest the nearest alternative(s). We reserve the right to amend vintages and prices without notice, for instance in response to shippers changes and/or changes in tax or duty.

Difficulty finding a Wine ?  We welcome enquiries for fine wines that you cannot find, especially those for special occasions.

Claims: In the unlikely event of any claims for damaged bottles or thefts from cases sent by public carrier, such claims can only be allowed if goods are signed for "Damaged" or "Short", and notice given immediately (by telephone) upon delivery to the carrier or ourselves.   

Accuracy of Our Statements: All information - including availability, prices and vintages - is provided errors and ommissions excepted. All statements are made in good faith and as accurately as possible, in the context of wine being a complex and often subjective topic which is prone to ongoing change.